Good Questions

We don't, and we know that's not what everyone wants to hear! Every piece is cut and hand-painted by our family in whatever spare time we can find, and a custom design means starting from scratch — sketching, test cuts, colour testing — on top of the batches we've already got queued up. Sticking to our existing designs is what lets us actually get orders finished in a reasonable time (and still put our own kids to bed at a decent hour). We'd rather do that well than promise custom work we can't keep up with.

If it's in stock, it can be ready quickly. If it's made to order, please allow extra time — everything is hand-cut, hand-painted and weatherproofed one at a time, so it genuinely takes a while to get right. We'll keep you updated on where your order is up to.

It means that particular piece is currently out of stock, so we'll make you a fresh one. It'll take longer than an in-stock piece, but it'll be worth the wait.

Cash only or bank transfer only— we no longer accept EFTPOS. A deposit secures your order and gets it into our production queue; the balance is payable in cash or bank transfer when you pick it up. You can see exactly what's owing anytime from your order page. We will not start making orders until a deposit has been paid.

Pickup from Taree. We also bring a selection of our stock to occasional pop-up events in Port Macquarie and Newcastle — subscribe on our Events page to find out when.

Every piece is sealed before it leaves us, and holds up well outdoors — we've got pieces that have been in our own yard since 2019! For the best results long-term, give it a fresh coat of clear sealant over the front, back and sides once a year — details on our Care Instructions page.

Because every piece is made to order or hand-finished, we're not able to offer returns for change of mind. If something arrives damaged or isn't as described, please get in touch straight away and we'll sort it out.